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FSR Development Program

The Financial Services Representative (FSR) Program is designed to introduce FSRs to the key concepts of financial guidance, financial planning and personal lending. A new FSR following this program is quickly able to identify members’ financial needs, creating opportunities to grow share of wallet.

If you are a new Financial Services Representative or an FSR looking to expand your knowledge base, this program is for you. The FSR Development program is a three-tiered training program designed specifically for Financial Service Representatives working in the credit union system. The curriculum will develop the foundational, applied and advanced skills needed in the role, and leads to an FSR accreditation in partnership with Dalhousie University.


TIER ONE *Now Available*

Tier one of the FSR program was developed in conjunction with Manitoba’s Assiniboine Credit Union, Steinbach Credit Union, Westoba Credit Union and Access Credit Union. These credit unions provided the seed funding and guidance to quickly bring the program to market. 

Tier one consists of 4 parts:

Product and Service Knowledge Assessment: Before you begin the FSR program you complete an assessment of your foundational financial knowledge to ensure learning is focused on appropriate areas. 

Spotting Quality Referrals: This 60-minute eLearning module helps you understand financial products and planning in order to make quality referrals to specialists. Note that a province-specific course is available for Manitoba.

Core Credit Knowledge: This 60-minute eLearning course introduces you to the core concepts of lending and walks you through the roles and responsibilities of the position.

FSR Start Series: Consisting of 6 modules, this final component of the FSR foundational program provides you with the knowledge you need to recommend appropriate products and services to members.

For more information on each of the modules, and to register, click the links below:

Click here to view the brochure and curriculum for tier one. If you are an FSR interested in this new program, speak with your manager of credit union HR manager about whether the program is right for you.

TIER TWO *Coming in 2017*
Developed in partnership with Westoba Credit Union, Union, Access Credit Union and Assiniboine Credit Union, tier two focuses on developing the applied skills of FSRs during their second year on the job.

New Receive a Certificate of Completion upon completion of Tier 1 and Tier 2, issued by Cusource Professional Development and Education

TIER THREE *Coming in 2018*
An accreditation option will be introduced for those wishing to advance to this level. It will be offered in partnership with Dalhousie University.

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