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What's New

The latest updates in professional development for credit union employees. You can get relevant, real-time updates by signing up for one of our Cusource email lists.

General Updates

Wealth program
We are curating new and existing content to bring you a completely new program! Foundation, applied, certificate and accredited learning will offer something for everyone while supporting your team in having wealth conversations with their members. As an “a la carte” program offering ultimate flexibility, you choose the learning pieces, and timing that are right for your needs. Review our brochure

Contact Centre Skill Development
This 5-module contact centre skill development series will give learners the knowledge to provide a great member experience, engaging learners through videos, activities and credit union case studies. Learners will apply their new skills with exercises and worksheets that test their understanding. Register now or View our brochure for more information.

Leading People

eLEAD
eLEAD is an 8-week cohort-based learning experience designed for established and emerging leaders.

Spring session: April 1 - May 26, 2019
Fall session: October 7 - Dec 1, 2019

Learn more and register

eCOACH
eCOACH features practical models for communicating, coaching and providing feedback in the workplace and equips participants to walk away with the knowledge and ability to engage, empower, and inspire forward action with people at all levels in the workplace. 

Fall session: October 14th – Dec 8th

Learn more & register

The Heart of Coaching - April 29-30, 2019 - Winnipeg, MB
The Heart of Coaching, is a two-day workshop that fully equips managers with the dialogue-based approach to enhance performance. This workshop provides a powerful and versatile “tool kit” of seven coaching conversations that fit any scenario – coaching one’s boss or peers, providing efficient Coaching Shorthand, Team Coaching, Problem-Solving Coaching, or just delivering simple encouraging feedback. Learn more & register

Virtual Conferences

Registration now open for 2019 Virtual Conferences

The 2019 virtual conference line-up includes:
  • Supervisor's Virtual Conference on Team Leadership
  • Top Skills for New Managers. A Scenario-based Virtual Conference
  • Commercial and Ag Lenders Virtual Conference on Proposal Writing & Structuring Loans
  • Admin and Support Roles Virtual Conference on Listening, Understanding and Responding
  • Frontline Virtual Conference on Results Orientation and Personal Goal Attainment

Spring and fall sessions are available for each. Visit virtual conferences for more information and to register.

Front Line Staff

FSR Development Program
The FSR Development program is a three-tiered training program designed specifically for Financial Service Representatives working in the credit union system, that leads to an FSR Certification, as well as an FSR accreditation in partnership with Dalhousie University. Curriculum is now available for Tier One and parts of Tiers Two and Three. View program brochure or visit ccua.com/fsr for more information!

MSR Program
Cusource Education has recently refreshed the Member Service Representative (MSR) Start Series with updated information relevant to today’s environment. Modules are now shorter (only 30 minutes) and more affordable (only $49 per session) and cover the basics that all new MSRs, and others, need to know during the first three months on the job. Learn more

Lending

New eLearning modules at a great price!
We've recently taken three of our popular eClasses and condensed them into 30 minute, on-demand eLearning modules. For only $75, these interactive and engaging sessions are perfect for any lender or anyone who has completed Consumer & Residential Mortgage Lending (CUIC 210). Click below to learn more about each module and to register:

Credit Union Institute of Canada (CUIC)

Refreshed CUIC Courses Now Available

The spring cohort is currently available for registration until March 8. The cohort begins on March 11, 2019:
  • CUC-185 Products & Services
  • CUC-201 Credit Unions: Different by Design - FULLY BOOKED
  • CUC-210 Consumer & Residential Mortgage Lending
  • CUC-240 Fundamentals of Personal Financial Planning
Self-study sessions for the following courses are also available at any time:
  • CUC-185 Products & Services
  • CUC-201 Credit Unions: Different by Design
  • CUC-210 Consumer & Residential Mortgage Lending
  • CUC-225 Financial Management
  • CUC-240 Fundamentals of Personal Financial Planning
  • CUC-325 Human Resources Management
  • CUC-345 Business Lending
  • CUC-346 Agricultural Lending
  • CUC-350 Commercial Real Estate Lending

Visit the Learning Gateway to register now!

Skillsoft®

The new Skillsoft portal offers 4000+ mobile-ready courses, videos and more. The Skillsoft library includes titles from world-class business school scholars, best-selling business authors and top executives. For more details on Skillsoft and to view the Skillsoft catalogues, click here.

Learning Gateway Tips and News

CUIC Administrative Changes: Request to Graduate and Credit Transfer Process
We’ve simplified the process for Graduation and Credit Transfer requests, and lengthy forms are no longer required! If you wish to submit a Request to Graduate or Credit Transfer Request, your HR department can simply register you for these activities through the HR admin portal.

CUIC exam admission tickets
We have introduced a new process for sending out CUIC exam admission tickets that will make it impossible for learners to lose them. Each person registered to write an exam now gets an admission ticket emailed to them, and at the same time, this ticket is filed in his or her Messages folder on the Learning Gateway. If you have any questions, please contact Client Solutions

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Advisory Committees

Our Professional Development Advisory Committee is a collaborative forum for the exchange of knowledge on the best practices in training and education. Committees allow our members to provide strategic input to the work of our association.

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Contact Us

Questions? Our Client Solutions team is always happy to help.

Monday - Friday 
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Reach us at:
clientsolutions@ccua.com
1.888.367.1386